menu
scale Compare Products item items Add to Samples

Return Policy

At Maline Tile, we want you to be completely satisfied with your tile purchase. Prior to making a return, please consider holding a small amount of tile back to use for any potential repairs that might need to take place. With tile styles rapidly changing, it is likely we will no longer have the same tile in just a few years. Please review our Return Policy carefully before making a return. By making a purchase with us, you agree to comply with the terms outlined on this page:

Return Eligibility

  • Returns are accepted within 30 days of the original purchase date. The return must be for the full box of tiles; partial box returns are not accepted.
  • To be eligible for a return, the tiles must be in their original, unopened packaging and in good condition.
  • No returns are accepted on Marble, Natural Stone or Glass products.
  • No returns on Special Order or Outlet Center & Clearance Sales.

Handling Fee

  • A 20% handling fee with be applied to all returns.
  • The handling fee helps cover the costs associated with processing, inspecting, and restocking returned items. 

Return Process

  • To initiate a return, contact customer service to receive an RMA authorization. 
  • If possible, please provide your order number or name the order was placed under along wtih any details about the items you wish to return.

Inspection and Approval

  • Upon receiving the returned items, our team will inspect them to ensure they meet the return eligibility criteria.
  • If the items are in satisfactory condition, we will approve the return.

Refund Process

  • Once the return is approved, a refund, minus the 20% handling fee, will be processed to the original payment method.
  • Refunds may take a few business days to reflect in your account.

Exclusions

  • Natural stone, Marble, Special Orders, Glass products, Clearance items, and tiles that have been installed are not eligible for return.
  • Returns beyond the 30-day period will not be accepted.

Damaged or Defective Items

  • If you receive damaged or defective tiles, please contact the location in which you placed your order.
  • We will work with you to arrive at a solution for damaged or defective goods.

Return Shipping

  • Customers are responsible for return shipping costs.

 

 

Maline Tile reserves the right to update or modify this return policy at any time. Customers are advised to review the policy before making a return. Continued use of our services implies acceptance of the return policy.

 

Thank you for choosing Maline Tile for your project!